Review Dispute Response

The Review Dispute Response assignment is generated when a dispute is declined or partially accepted by the Acquirer. 

How to complete the assignment

1. Click the Review Dispute Response button. 

    Click here to see the expanded assignment...

   

    Click here to see the ATM expanded assignment...

   

   

2. Determine the next course of action based on the Acquirer's response documentation in the Attachments section of the Case Assets.
   
   

To accept full liability, select Accept.

• To deny the disputed transaction, select Deny Dispute.
  

   Click here to see the Deny Dispute scenario in QFD...

  

  1. Choose a deny reason from the Reason for Denial drop-down. 
  2. Complete any fields required to be completed based on the denial reason.
  3. Optional: You can copy/paste your response to "What is your reason for not accepting full liability?" in the Deny Comments which will post a deny note in the Notes hub.
  4. Click the Apply button.
  5. Click the Process Actions button.
     
     

• To pay the disputed transaction, select Write Off.
  

   Click here to see the Write Off scenario in QFD...

  

  1. Explain the write-off decision in the freeform box under Please provide an explanation.

  2. Optional: You can enter any additional information in the Notes freeform box.

  3. Click the Apply button.

  4. Click the Process Actions button.

     
     

To accept partial liability, select Accept Partial.

1. Input the amount that was not recovered in “What is the amount that is being pursued?”
2. Provide the reason you are not accepting full liability in the freeform box under "What is your reason for not accepting full liability?"
3. Provide the reason you are pursuing pre-arbitration in the freeform box under "Why are you initiating pre-arbitration?" (You can copy/paste your response to "What is your reason for not accepting full liability?")
4. Answer the following questions:
   • Are you changing the dispute category or condition?
   • Are you providing new information?
   • Do you have any additional comments to provide?
5. Select the action for the remaining amount.

To decline liability, select Decline.

1. Provide the reason you are not accepting liability in the freeform box under "What is your reason for not accepting liability?"
2. Provide the reason you are pursuing pre-arbitration in the freeform box under "Why are you initiating pre-arbitration?" (You can copy/paste your response to "What is your reason for not accepting full liability?")
3. Answer the following questions:
   • Are you changing the dispute category or condition?
   • Are you providing new information?
   • Do you have any additional comments to provide?
4. Respond to "Send Representment Response Communication?" with Yes or No according to your firm's protocol.
5. Optional: You can enter any additional information in the Notes freeform box.
6. Click the Apply button.
7. Click the Process Actions button.