When the Balance Review recovery option is executed in Check Item Processing, this flow is executed. The Pending Item Processing Response is generated and prompts a user to record a response.
Response Received
This primary flow action prompts the user to record the result of the Balance Review recovery attempt. The user must select from the following options:
- Accepted Full
- Accepted Partial
- Declined
Additionally, the user must provide the date that the response was received.
If the response is...
- "Accepted Full", Item Processing Recovery Accounting is executed and the dispute is resolved as Paid.
- "Accepted Partial", the user will be prompted to enter the amount that was recovered, Item Processing Recovery Accounting is executed, and the Review Item Processing Response flow is executed.
- "Declined", the Review Item Processing Response flow is executed.
The response is recorded in the Recovery Action History.