Authorization Review

When at least one potential authorization posting match is found and it cannot be automatically associated with the authorization record, this assignment is generated to facilitate the review by a user.

Review Postings

This primary flow action displays a list of posted transactions that potential matches to the disputed authorization record.  

When potential matches are presented to a user, each potential match displays the matching iteration that triggered the review.

The user may select the posting that matches the authorization or select one of the following, alternate actions.

Still Pending

This alternate flow action is available from the Other Actions menu and will return the dispute to a pending status while it awaits additional postings.

Technician