MorphMorph

Deny Dispute

This action is available in the Analyze stage as an Other Action.  Additionally, this action may be taken in Final Investigation Flow, or during recovery when a recovery attempt is unsuccessful.  When executed, any necessary approvals are obtained.  If approved, the dispute moves to the Resolve stage and the Denied flow is executed.

Extension: Decision Approval

This optional extension provides added control in your fulfillment process by requiring an escalated review of key, manual decision points.  For more information, see Approvals.

Rule(s)DenyDispute

References