"I have an issue with merchandise or a service"
Name
MC_MerchandiseServiceIssue
Content
Text/Reference | Property | Maps To | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|---|
| What is the issue with the merchandise or service? | CardAssociationClaimReasonSub1 | Radio | The merchandise is counterfeit, The merchandise is damaged or defective, The merchandise or service has a quality issue, The merchandise or service is not as described, The terms of sale were misrepresented | Mandatory | ||
| Merchant Counterfeit | MC_MerchantCounterfeit | Mandatory if CardAssociationClaimReasonSub1="The merchandise is counterfeit" | ||||
| Merchant Damaged Defective | MC_MerchantDamagedDefective | Mandatory if CardAssociationClaimReasonSub1="The merchandise is damaged or defective" | ||||
| Merchant Quality | MC_MerchantQuality | Mandatory if CardAssociationClaimReasonSub1="The merchandise or service has a quality issue" | ||||
| Merchant Not As Described | MC_MerchantNotAsDescribed | Mandatory if CardAssociationClaimReasonSub1="The merchandise or service is not as described" | ||||
| Merchant Terms | MC_MerchantTerms | Mandatory if CardAssociationClaimReasonSub1="The terms of sale were misrepresented" | ||||
| Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | |||
| Please provide any additional information | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |