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When an inbound pre-arbitration is received, this pre-condition determines if the dispute is reviewed or automatically paid and written-off by the system.


Actions

Multiexcerpt
MultiExcerptNameActions


Action

Description

REVIEW

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The assignment is generated and prompts a user to review

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and take action.
WRITEOFFThe dispute decision is set to "Write-Off" and the dispute is automatically resolved.



Base Configuration

Condition

Action

Dispute amount is less than 100WRITEOFF
OtherwiseREVIEW

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