Overview
When an inbound pre-arbitration is received, this pre-condition determines if the dispute is reviewed or automatically paid and written-off by the system.
Actions
Action | Description |
|---|---|
| REVIEW | Generates an assignment for a user to review the inbound pre-arbitration. |
| WRITEOFF | The dispute decision is set to "Write-Off" and the dispute is automatically resolved. |
Base Configuration
Condition | Action |
|---|---|
| Dispute amount is less than 100 | WRITEOFF |
| Otherwise | REVIEW |