When a Consumer or Processing Error dispute is submitted in Visa Dispute, this flow is executed. The system records the "Dispute Submitted" recovery action in the Recovery Action History.
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
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By default, the system is configured to issue provisional credit to the customer in the Provisional Credit step. To configure the system to issue provisional credit, for all or specific disputes, after a chargeback has been filed, update IssueProvisionalCreditAfterChargeback to evaluate to TRUE. |
Collaboration Dispute Accounting is called to generate accounting entries that reflect the movement of money between issuer and acquirer.
While a response is awaited, the Pending Dispute Response assignment is displayed in the Disposition step. When a response is received via RTSI or recorded by a user,
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