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Page Properties


Description


Excerpt

When the Balance Review Response flow is executed, this assignment is generated.


Details


Multiexcerpt
MultiExcerptNameActions

Response Received

This primary flow action prompts the user to record the result of the Balance Review recovery attempt.  The user must select from the following options:

  • Accepted Full
  • Accepted Partial
  • Declined

If the user selects Additionally, the user must provide the date that the response was received.

If the response is "Accepted Full",  is executed and the dispute is resolved as .

If the response is "Accepted Partial", they  the user will be prompted to enter the amount that was recovered.Additionally, the user must provide the date that the response was received is executed, and the  flow is executed.

If the response is "Declined", the  flow is executed.

The response is recorded in the .


SLA

Goal: 10 days

Deadline: 14 days; Activity

Work QueuePendingBalanceReviewResponse
Work Group

Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerptPendingBalanceReviewResponse


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