Response Received
This primary flow action prompts the user to record the result of the Balance Review recovery attempt. The user must select from the following options:
- Accepted Full
- Accepted Partial
- Declined
Additionally, the user must provide the date that the response was received.
If the response is "Accepted Full", ATM Balance Recovery Accounting is executed and the dispute is resolved as Paid.
If the response is "Accepted Partial", the user will be prompted to enter the amount that was recovered, ATM Balance Recovery Accounting is executed, and the Review Balance Review Response flow is executed.
If the response is "Declined", the Review Balance Review Response flow is executed.
The response is recorded in the Recovery Action History.
