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Description


Excerpt

When the Check Electronic Journal  assignment is processed in the ATM Proprietary recovery flowResponse flow is executed, this system assignment waits for is displayed while a response is awaited.


Details


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Response Received

This primary flow action prompts the user to record the result of the Check Electronic Journal recovery attempt.  The user must select from the following options:

  • Accepted Full
  • Accepted Partial
  • Declined

Additionally, the user must provide the date that the response was received.

If the response is...

  • "Accepted Full",  is executed and the dispute is resolved as Paid.
  • "Accepted Partial", the user will be prompted to enter the amount that was recovered, is executed, and the  flow is executed.
  • "Declined", the  flow is executed.

The response is recorded in the Recovery Action History.


SLA

Goal: 10 Days

Deadline: 10 Days

Work QueuePendingResponse
Work Group

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