Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Page Properties


ReviewArbitrationRecovery

Description


Excerpt

When an arbitration ruling has been received in the Visa Arbitration Response flow, this assignment is generated in Visa Review Arbitration Response displayed in the Disposition step.


Details


Multiexcerpt
MultiExcerptNameActions

Review Arbitration

This primary flow action will prompt the user to review the association ruling and record it.  If RTSI is enabled and a ruling was received via the service, a ruling may be pre-selected.  The user should review the ruling letter and validate that the ruling was captured correctly.  If RTSI is not enabled, the user will need to retrieve the letter, and any additional details, from Visa Resolve Online (VROL).

If the ruling is split, the user will be prompted to  and the  flow is executed.

If the ruling is in favor of the acquirer, the user will be prompted to  and the  flow is executed.



SLA

Goal: 30 Days

Deadline: 30 Days

Work QueueReviewArbitration
Work Group

Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerpt