Contents
Overview
What is Zelle?
Zelle is a peer-to-peer money transfer app that allows individuals to send and receive money within minutes. Users access Zelle through their banking institution's banking app or online banking site. User accounts are associated with a phone numbers, which allows other users to easily find the person they wish to send money to. Unlike other money transfer apps, Zelle does not charge a fee for an instant transfer. More than 1700 banks include Zelle in their banking app.
...
QFD includes support for end-to-end Zelle dispute processing and provides many features to help mitigate losses for financial institutions and improve customer experience. Continue reading to understand how QFD supports Zelle disputes.
Configuration
QFD includes various options for customizing the behavior of the application. The following settings are applicable to Zelle claims.
...
For additional configuration settings that are not specific to Visa, see Configuration.
Supported Functions
Collect
| Multiexcerpt include |
|---|
| MultiExcerptName | Overview |
|---|
| PageWithExcerpt | Collect |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
Dispute Reasons & Supported Transactions
The following dispute reasons are applicable.
...
See Dispute Reason or Dispute Transactions for more details about these steps.
Required Documentation
There are currently no required documents for Zelle claims.
Enhance
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Enhance |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Enhance.
Authorizations
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Authorizations |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Authorizations.
Enrichment
When available, QFD will retrieve additional details about a disputed transaction from the system of record.
For more information, see Enrichment.
Analyze
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Analyze |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Analyze.
Collaboration
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Collaboration |
|---|
|
For more information, see Collaboration.
Merchant Credits
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Merchant Credits |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Merchant Credits.
Provisional Credit
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | provisional credit |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Provisional Credit.
Investigation
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Investigation |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Investigation.
Fees
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Fees |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more information, see Fees.
Interest
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Interest Calculation |
|---|
|
For more details, see Interest Calculation
Disposition
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Disposition |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Disposition.
Responses
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Responses |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Responses.
Approvals
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Approvals |
|---|
|
For more details, see Approvals.
Execute
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Execute |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Execute.
Recovery
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Recovery |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
...
For more details, see Recovery.
Accounting
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Accounting |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Accounting.
Account Maintenance
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Account Maintenance |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
...
For more details, see Account Maintenance.
Fraud Reporting
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Fraud Reporting |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Fraud Reporting.
Notifications
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Correspondence |
|---|
|
...
For more details, see Correspondence
Resolve
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Resolve |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Resolve.
Paid
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Paid |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Paid.
Denied
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Denied |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
...
