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Contents

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Overview

Visa is a trusted world leader in digital payment technology.  It facilitates the transfer of funds electronically via debit cards, credit cards and prepaid cards.  Consumers trust the Visa brand, in part, thanks to their Zero Liabilty Policy that guarantees you won't be held responsible for unauthorized charges.  Issuers choose visa to help make everyday transactions more convenent, reliable and secure.

In addition to Visa's Zero Liability Policy, they have a strict set of rules that issuers must follow.  These rules cover every aspect of payment processing, including claims.  Visa constantly revises their rules through a process referred to as "mandates".  These new rules are implemented twice per year, in April and October.  

QFD provides complete support for processing Visa claims, including direct connections to Visa's Real-Time Systems Interface (RTSI).  This interface allows QFD to automatically process most actions related to consumer claims.  Additionally, our team of experts keeps QFD up-to-date with all the latest rules mandated by Visa to ensure that our clients are compliant and efficient in their claim processing.

See the sections below for more details about how QFD streamlines and automates the Visa claim process.

Configuration

QFD includes various options for customizing the behavior of the application.  Disputed transactions on alternate networks will fall under the same configuration settings as the overarching card association, where applicable.   Additionally, the following settings are available for Alternate Network disputes.

Update Acquirer Network

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An optional extension enables users to take an action from in the step to update the Acquirer Network property.  When the property is updated, the system will reevaluate the claim to determine the appropriate .  This action is only available from the assignment, prior to any recovery actions being completed.  This is useful for environments where a network value is not available from the system of record.  To enable, set .AllowAcquirerNetworkUpdate in the Impl Config.


Supported Functions

Collect

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Dispute Reasons & Supported Transactions

The following dispute reasons are applicable.

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See Dispute Reason or Dispute Transactions for more details about these steps.

Required Documentation

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For more information, see Document Requirements.

Enhance

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For more information, see Enhance.

Authorizations

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For more information, see Authorizations.

Enrichment

When available, QFD will retrieve additional details about a disputed transaction from the system of record.

For more information, see Enrichment.

Analyze

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For more information, see Analyze.

Collaboration

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For more information, see Collaboration.

Merchant Credits

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For more information, see Merchant Credits.

Provisional Credit

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For more information, see Provisional Credit.

Investigation

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For more information, see Investigation.

Fees

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For more information, see Fees.

Interest

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For more details, see Interest Calculation

Disposition

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For more details, see Disposition.

Responses

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For more details, see Responses.

Approvals

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For more details, see Approvals.

Execute

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For more details, see Execute.

Recovery

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The following recovery options are available for Visa.

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For more details, see Recovery.

Accounting

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For more details, see Accounting.

Account Maintenance

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There are no Account Maintenance tasks that are specific to Visa .

For more details, see Account Maintenance.

Fraud Reporting

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For more details, see Fraud Reporting.

Notifications

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The following letters are all applicable to Visa disputes.

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For more details, see Correspondence

Resolve

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For more details, see Resolve.

Paid

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For more details, see Paid.

Denied

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The following deny reasons are applicable to Zelle disputes.  Some deny reasons can be disabled via Config.

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For more details, see Denied.