QFD includes dedicated support for most of the major card networks. In order to provide a solution that allows all card transactions to be disputed, regardless of acquirer network, an "Alternate Network" concept was developed. This approach allows flexibility in recovery methods and strategies for these lower volume disputes via a simplified workflow allows users to record recovery actions that are executed outside of QFD for tracking purposes and to keep the claim and claimant up-to-date.
Configuration
QFD includes various options for customizing the behavior of the application. Disputed transactions on alternate networks will fall under the same configuration settings as the overarching card association, where applicable. Additionally, the following settings are available for Alternate Network disputes.
Update Acquirer Network
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Update Acquirer Network
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An optional extension enables users to take an action from in the step to update the Acquirer Network property. When the property is updated, the system will reevaluate the claim to determine the appropriate . This action is only available from the assignment, prior to any recovery actions being completed. This is useful for environments where a network value is not available from the system of record. To enable, set .AllowAcquirerNetworkUpdate in the Impl Config.
For additional configuration settings that are not specific to Alternate Networks, see Configuration.
Supported Functions
Collect
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Overview
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Collect
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Alternate Network disputes will follow the path of the card association and the same intake questionnaires and dispute reasons will apply.
