Recovery
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Actions
When a Zelle credit transaction is disputes, this recovery option is available. When a user completes the Review Recovery Options flow action, they'll be prompted to select or confirm the recovery option. Once the recovery option is applied, the Process Zelle Debit assignment will be generated and provide a user with the following flow actions.
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Recovery Flow
When the Process Zelle Debit flow action is completed, Merchant Charge Credited Account Holder Accounting is generated to debit the Accountholder and Credit Suspense and Merchant Charge Credited Merchant Accounting is generated to reflect the movement of funds between FIs. The Paid flow is then executed to resolve the dispute.
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