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Process Zelle Debit

Process Zelle Debit

Description

When the Zelle Debit recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system.

Details

Process Zelle Debit

This primary flow action prompts the user to process a debit return.  Completing this action will generate accounting to debit the Accountholder and track the offset of Suspense to Merchant.


Cancel Recovery

When a dispute enters the Recovery flow, this action is available from the Other Actions menu.  This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified.  If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.



SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueProcessChargeback
Work Group

ResearchTeam1

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