Process Zelle Debit
Devan Robertson
Owned by Devan Robertson
| Description | When the Zelle Debit recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system. |
| Details |
Process Zelle DebitThis primary flow action prompts the user to process a debit return. Completing this action will generate accounting to debit the Accountholder and track the offset of Suspense to Merchant.
Cancel RecoveryWhen a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.
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| SLA | Goal: 8 Hours Deadline: 8 Hours |
| Work Queue | ProcessChargeback |
| Work Group | ResearchTeam1 |