Zelle Return
- Devan Robertson
Recovery Actions
When a Zelle debit transaction is disputes, this recovery option is available. When a user completes the Review Recovery Options flow action, they'll be prompted to select or confirm the recovery option. Once the recovery option is applied, the Process Return assignment will be generated and provide a user with the following flow actions.
This primary flow action prompts the user to execute the return in an external system and attest that the action has been completed. Completing this action will generate accounting to debit Merchant and credit Suspense.Process Zelle Return
Cancel Recovery
When a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.
Recovery Flow
When the Process Zelle Return flow action is completed, Chargback Accounting is executed to reflect the movement of funds between FIs and the Paid flow is executed to resolve the dispute.