Process Zelle Return

Description	When the Zelle Return recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system.
Details	Process Zelle Return This primary flow action prompts the user to execute the return in an external system and attest that the action has been completed. Completing this action will generate accounting to debit Merchant and credit Suspense. Cancel Recovery When a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.
SLA	Goal: 8 Hours Deadline: 8 Hours
Work Queue	ProcessChargeback
Work Group	ResearchTeam1

QFD Knowledgebase