Process Zelle Return
Devan Robertson
Owned by Devan Robertson
| Description | When the Zelle Return recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system. |
| Details |
Process Zelle ReturnThis primary flow action prompts the user to execute the return in an external system and attest that the action has been completed. Completing this action will generate accounting to debit Merchant and credit Suspense.
Cancel RecoveryWhen a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.
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| SLA | Goal: 8 Hours Deadline: 8 Hours |
| Work Queue | ProcessChargeback |
| Work Group | ResearchTeam1 |