When a Consumer or Processing Error dispute is submitted in Visa Dispute, this flow is executed. The system records the "Dispute Submitted" recovery action in the Recovery Action History.
Provisional Credit
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
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| Multiexcerpt include |
|---|
| MultiExcerptName | ChargebackPC |
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| PageWithExcerpt | InvestigationProvisional Credit |
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Chargeback Accounting
Collaboration Dispute Accounting is executed to generate accounting entries that reflect the movement of money between issuer and acquirer.
Chargeback Response
While a response is awaited, the Pending Dispute Response assignment is displayed in the Disposition step and includes the follow flow actions.
| Multiexcerpt include |
|---|
| MultiExcerptName | Actions |
|---|
| PageWithExcerpt | Pending Dispute Response |
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| Multiexcerpt include |
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| MultiExcerptName | Recall |
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| PageWithExcerpt | Visa Dispute Recall |
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| Drawio |
|---|
| border | false |
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| viewerToolbar | true |
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| |
|---|
| fitWindow | false |
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| diagramDisplayName | |
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| lbox | true |
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| revision | 1112 |
|---|
| diagramName | ManualCollaboration |
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| simpleViewer | false |
|---|
| width | 1200 |
|---|
| links | auto |
|---|
| tbstyle | top |
|---|
| diagramWidth | 1238 | 1247 |
|---|
|
| Multiexcerpt include |
|---|
| MultiExcerptName | Recall |
|---|
| PageWithExcerpt | Visa Dispute Recall |
|---|
|
| Page Properties |
|---|
| Rule(s) | ManualCollaboration, PendingCollaborationResponse |
|
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| Stagil incoming links macro |
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