...
| Multiexcerpt include |
|---|
| MultiExcerptName | Actions |
|---|
| PageWithExcerpt | Review Dispute Response Pre-Conditions |
|---|
|
When it is determined that the response should be reviewed, the
| Multiexcerpt include |
|---|
| MultiExcerptName | Actions |
|---|
| PageWithExcerpt | Review Dispute Response |
|---|
|
assignment is generated and prompts the user to determine next steps. The user must choose to accept the decision, partially accept the decision, or decline the decision. If the decision is accepted, the user will be prompted to process liability to writing off or denying the dispute and the Visa Accept & Close flow is called to execute acceptance. If the user chooses partially accept the decision, the Issuer Accept Partial flow is executed to handle liability processing for the remaining amount. If the user chooses to partially accept or decline the decision, they'll be prompted to answer required questions for initiating pre-arbitration Once an action is taken, it is recorded in the Recovery Action History and the Execute Visa Pre-Arbitration flow is executed.
| Drawio |
|---|
| border | false |
|---|
| viewerToolbar | true |
|---|
fitWindow | false |
|---|
| simple | 0 |
|---|
| zoom | 1 |
|---|
| inComment | 0 |
|---|
| custContentId | 445153285 |
|---|
| pageId | 340900959 |
|---|
| diagramDisplayName | VISADisputeResponse |
|---|
| lbox | true |
|---|
| contentVer | 1 |
|---|
| revision | 8 |
|---|
| baseUrl | https://quavo-inc.atlassian.net/wiki |
|---|
| diagramName | VISADisputeResponse | simpleViewer |
|---|
false| pCenter | 0 | | width | 890.5 |
|---|
| links | auto |
|---|
| tbstyle | top |
|---|
| lbox | true |
|---|
| diagramWidth | 1071 |
|---|
| revision | 5 |
|---|
| height | 426.5 |
|---|
|
| Info |
|---|
|
If recovery is pursued, the user is prompted to send the optional Representment Response letter. |
Post Resolution Notice
| Info |
|---|
"A response has been received past the collaboration response deadline and the dispute has moved on in the workflow. Please review the dispute for a potential credit and task action as required." Should to collaboration response be received after the dispute has been resolved, you will see this notice. |
Dispute has been denied
- Confirm the dispute was denied due to merchant-issued credit.
- Apply and Process the action to resolve this assignment.
Dispute has been paid
- Use the Process Duplicate Credit action from the Actions drop-down to claw back the payment.
- Apply and Process the action to resolve this assignment.
Dispute is still open
- Locate the dispute and use the Check for Merchant Credit option from the Other Actions menu.
- Deny due to merchant refund.
- Apply and Process the action to resolve this assignment.
| Page Properties |
|---|
| Rule(s) | ReviewVisaDisputeResponse |
|
...
| Stagil incoming links macro |
|---|
...