When a dispute is declined or partially accepted in the Visa Collaboration Response flow, this flow is executed. The Dispute Response Pre-conditions are evaluated to determine which of the following actions will be taken:
Action DescriptionREVIEW A Review Dispute Response assignment is generated and prompts a user to review the response and take appropriate action. WRITEOFF The dispute decision is set to "Write-Off" and the dispute is automatically resolved as paid.
When it is determined that the response should be reviewed, the Review Dispute Response assignment is generated and prompts the user to determine next steps. The user must choose to accept the decision, partially accept the decision, or decline the decision. If the decision is accepted, the user will be prompted to process liability to writing off or denying the dispute and the Visa Accept & Close flow is called to execute acceptance. If the user chooses partially accept the decision, the Issuer Accept Partial flow is executed to handle liability processing for the remaining amount. If the user chooses to partially accept or decline the decision, they'll be prompted to answer required questions for initiating pre-arbitration and the Execute Visa Pre-Arbitration flow is executed.