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Contents

Table of Contents
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Overview

What is Zelle?

Zelle is a peer-to-peer money transfer app that allows individuals to send and receive money within minutes.  Users access Zelle through their banking institution's banking app or online banking site.   User accounts are associated with a phone numbers, which allows other users to easily find the person they wish to send money to. Unlike other money transfer apps, Zelle does not charge a fee for an instant transfer.  More than 1700 banks include Zelle in their banking app.

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QFD includes support for end-to-end Zelle dispute processing and provides many features to help mitigate losses for financial institutions and improve customer experience.  Continue reading to understand how QFD supports Zelle disputes.

Configuration

QFD includes various options for customizing the behavior of the application.  The following settings are applicable to Zelle claims.

Intake

Custom Instructions for Zelle Fraud/Scam

Custom ("Internal Only") instructions can be configured to display to internal users during the intake process for Zelle fraud claims.

For additional configuration settings that are not specific to Zelle, see see Configuration Portal.

Supported Functions

Collect

Dispute Reasons & Supported Transactions

The following dispute reasons are applicable.

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See Dispute Reason or Dispute Transactions for more details about these steps.

Required Documentation

There are currently no required documents for Zelle claims.

Enhance

For more information, see Enhance.

Authorizations

For more information, see Authorizations.

Enrichment

When available, QFD will retrieve additional details about a disputed transaction from the system of record.
Zelle required data: Payee, Transaction Amount, Transaction Date

For more information, see Enrichment.

Analyze

For more information, see Analyze.

Collaboration

For more information, see Collaboration.

Merchant Credits

For more information, see Merchant Credits.

Provisional Credit

For more information, see Provisional CreditInvestigation.

Investigation

For more information, see Investigation Research.

Fees

For more information, see Fees.

Interest

For more details, see Interest Calculation

Disposition

For more details, see Disposition.

Responses

For more details, see Responses.

Approvals

For more details, see Approvals.

Execute

For more details, see Execute.

Recovery

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For more details, see Recovery.

Accounting

For more details, see Accounting.

Account Maintenance

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For more details, see Account Maintenance.

Fraud Reporting

For more details, see Fraud Reporting.

Notifications

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For more details, see Correspondence

Resolve

For more details, see Resolve.

Paid

For more details, see Paid.

Denied

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