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• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• For Issuer Condition 1, the date the account was listed in PCS is required.
• For Issuer Condition 2, the date and ARN of the previous chargeback is required.
• For Issuer Condition 3, an Issuer Certification Letter is required.

Validations

None.

Related Questionnaires

Mastercard Questionnaire - Cancelled Recurring Questionnaire

Notes

Proper Disclosure

Terms and conditions for recurring transactions must be clearly detailed to the cardholder. Recurring transaction terms and conditions must be separate and distinct from general terms and conditions of sale.