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Pending Balance Review Response Assignment

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Description

When the Balance Review Response flow is executed, this assignment is generated.

Details

Response Received

This primary flow action prompts the user to record the result of the Balance Review recovery attempt.  The user must select from the following options:

  • Accepted Full
  • Accepted Partial
  • Declined

Additionally, the user must provide the date that the response was received.

If the response is...

The response is recorded in the Recovery Action History.

SLA

Goal: 10 days

Deadline: 14 days; Activity

Work QueuePendingBalanceReviewResponse
Work Group

Pending

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