Conditions

One of the following:

The cardholder contacted the issuer claiming both of the following:
- The cardholder engaged in the transaction.
- The purchased goods or services were not received.
Travel services arranged through an online travel agency or tour operator were not received and
the travel agency or tour operator is no longer in business.

Dependencies

A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
Documentation from an expert or professional that supports the cardholder’s dispute about the level of quality or misrepresentation (Optional)
Documentation that supports the cardholder’s dispute including, but not limited to, the original receipt, invoice, work order, brochure, contract, or appraisal (Optional)

None

This chargeback applies when the cardholder receives an empty box or a box containing worthless items, such as a brick or a stack of paper.