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Goods or Services Not Provided

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Conditions

One of the following:

  • The cardholder contacted the issuer claiming both of the following:
    • The cardholder engaged in the transaction.
    • The purchased goods or services were not received.
  • Travel services arranged through an online travel agency or tour operator were not received and
    the travel agency or tour operator is no longer in business.

Dependencies

  • A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
  • Documentation from an expert or professional that supports the cardholder’s dispute about the level of quality or misrepresentation (Optional)
  • Documentation that supports the cardholder’s dispute including, but not limited to, the original receipt, invoice, work order, brochure, contract, or appraisal (Optional)

Validations

None

Related Questionnaires

Mastercard Questionnaire - Merchandise or Service Not Received

Notes

This chargeback applies when the cardholder receives an empty box or a box containing worthless items, such as a brick or a stack of paper.

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