Charged for No Show
No Show Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Were the accommodations used? | AccommodationsInd | Yes/No | Mandatory | ||
| Did the merchant provide alternate accommodations and still charge for a “no-show”? | AltAccommondationsInd | Yes/No | Mandatory | ||
| Was the “no-show” charge different from the quoted rate? | QuotedRateDifference | Yes/No | Mandatory | ||
| What was the quoted rate? | QuotedRate | Text | Mandatory if QuotedRateDifference="Yes" | ||
| Is the dispute regarding a “No-Show” charge? | NoNoShowChargeInd | Yes/No | Mandatory |
Cancellation Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you cancel? | CancellationInd | Yes/No | Mandatory | ||
| When did you cancel? | CancellationDate | Date | Mandatory if CancellationInd="Yes" | ||
| Why did you cancel? | CancellationExplanation | Text | Mandatory if CancellationInd="Yes" | ||
| How did you cancel? | CancellationMethod | Text | Mandatory if CancellationInd="Yes" | ||
| Was a cancellation policy provided? | WasCancelPolicyProvidedInd | Yes/No | Mandatory if CancellationInd="Yes" | ||
| What was the policy? | CancellationPoliyDescription | Text | Mandatory if WasCancelPolicyProvidedInd="Yes" |
Resolve with Merchant
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you attempt to resolve with the merchant? | ResolveWithMerchantInd | Yes/No | Mandatory | ||
| Please explain: | ResolveWithMerchantExplanation | Text | Mandatory if ResolveWithMerchantInd="Yes/No" |
Additional Information
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | ||
| If you have any documentation in support of your claim, please attach it now. | N/A | Attachment | Optional | Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. | |
| Please provide any additional information. | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |