Mastercard Questionnaire - Cancellation Details

This questionnaire is used to collect details about a purchase cancellation.

Cancellation Details

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Did you cancel?CancellationIndYes/No
Mandatory
When did you cancel?CancellationDateDate
Mandatory if CancellationInd="Yes"
Why did you cancel?CancellationExplanationText
Mandatory if CancellationInd="Yes"
How did you cancel?CancellationMethodText
Mandatory if CancellationInd="Yes"
Was a cancellation policy provided?WasCancelPolicyProvidedIndYes/No
Mandatory if CancellationInd="Yes"
What was the policy?CancellationPoliyDescriptionText
Mandatory if WasCancelPolicyProvidedInd="Yes"