Mastercard Questionnaire - Service Details
- Geordie Connell
- Devan Robertson
Question Property Type Values Mandatory/Optional/Conditional Notes Timeshare, Guaranteed Reservation, Other Provide more details about what was purchased. Question Property Type Values Mandatory/Optional/Conditional Notes What was the expected receipt date of the service? ReceiveDate Date Mandatory What type of service was it? ServiceType Radio Mandatory What was the date of the timeshare, or when was the contract and/or related documents received? TimeshareDocumentDate Date Mandatory if ServiceType="Timeshare" What was reserved? ReservationDescription Text Mandatory if ServiceType="Guaranteed Reservation" Is the dispute regarding a “No-Show” charge? NoShowChargeInd Yes/No Mandatory if ServiceType="Guaranteed Reservation" ServiceOtherExplanation Text Mandatory if ServiceType="Other" Were the accommodations used? AccommodationsInd Yes/No Mandatory Did the merchant provide alternate accommodations and still charge for a “no-show”? AltAccommondationsInd Yes/No Mandatory Was the “no-show” charge different from the quoted rate? QuotedRateDifference Yes/No Mandatory What was the quoted rate? QuotedRate Text Mandatory if QuotedRateDifference="Yes" Is the dispute regarding a “No-Show” charge? NoNoShowChargeInd Yes/No Mandatory