Case Status Events
The case event recording feature allows the system to be configured to communicate status updates to an external system. Depending on the result in Case Event Preconditions, one of the following paths is executed:
Action DescriptionAUTO MANUAL A Record Case Event Manual assignment is generated and prompts a user to complete the action manually. SKIP The flow is skipped.
Extension: Accounting Event Recording Successful accounting events can also be recorded. See Apply Case Event.
Configuration
Update Case Event Pre-Conditions to configure if and how this flow is executed.