When inbound arbitration is received in Visa Review Inbound PreArbitration and the dispute does not meet the conditions for an automatic write-off, this assignment is generated and prompts a user to take action.
Details
Review Inbound PreArb
This primary flow action displays the inbound pre-arbitration dispute details to the user and prompts them to complete the inbound pre-arbitration issuer action questionnaire as shown below.
Question
Property
Type
Values
Mandatory/Optional/Conditional
Notes
Issuer Action
RR_IssuerAction
List
Accept, Accept Partial, Decline
Mandatory
What is your reason for not accepting liability?
RR_LiabilityNotAcceptedReason
Text
Mandatory if Issuer Action is "Decline"
What is the amount that is being accepted?
PartialAmountAccepted
Currency
Conditional - Mandatory if Issuer Action is "Accept Partial"
What is your reason for not accepting full liability?
RR_LiabilityNotAcceptedFullyReason
Text
Conditional - Mandatory if Issuer Action is "Accept Partial"
Do you certify that the compelling evidence has been reviewed with the cardholder and that the cardholder wishes to continue with the dispute?
IssuerCertifiesCardholderCompEvidence
Yes/No
Conditional - Mandatory if inbound pre-arbitration reason is "Compelling Evidence"
Why does the cardholder continue to dispute?
CardholderContinuesDispute
Text
Conditional - Mandatory if IssuerCertifiesCardholderCompEvidence = "Yes"
Do you certify that the cardholder name and address provided by the acquirer does not match the issuer’s records?
CardholderNameAddressNotMatchInd
Yes/No
Conditional - Mandatory if inbound pre-arbitration reason is "Compelling Evidence"
21.1 Mandate
Added question.
Do you have any additional comments to provide?
Next Steps
When full or partial liability is accepted, the user is prompted to record the amount accepted and process liability for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the response will be provided to Visa and the system will await inbound arbitration from the acquiring bank.
When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals.
Response Deadline Reached
This flow action is available via the Other Actions menu and will force the assignment into an "accept only" path where the user can review the details but must accept full liability and process liability for the full amount of the dispute. This flow action is automatically executed when the SLA deadline is reached.
