Zelle Unauthorized Questionnaire

"I did not authorize a debit or credit to my account"

Note: Both credits and debits are disputable

Zelle Unauthorized

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Have you ever done business with any of the merchants involved in the unauthorized transactions?	DoneBusinessWith	Y/N	Y/N	Mandatory
Were you contacted by anyone requesting a payment?	WasContacted	Y/N	Y/N	Mandatory
Did you perform the transfer, but later identified the transfer was due to a scam?	IdentifiedTransferDueToScam	Y/N	Y/N	Conditional	Mandatory if WasContacted= "Yes"
Was the scam related to a disaster?	IsScamRelatedToDisaster	Y/N	Y/N	Conditional	Mandatory if IdentifiedTransferDueToScam= "Yes"
What entity did the scammer impersonate?	EntityScammerImpersonated	Text	I contacted the merchant to make this purchase I was contacted by the merchant to make this purchase	Conditional	Mandatory if IdentifiedTransferDueToScam= "Yes"
Who initiated contact for this purchase?	WhoInitiatedContact		Choice	Conditional	Mandatory if IdentifiedTransferDueToScam= "Yes"
Please describe the situation in which you were scammed.	DescribeScamSituation	Text		Conditional	Mandatory if IdentifiedTransferDueToScam = "Yes"
Have you ever authorized anyone to use your online banking account?	HasAuthorizedPersonToUseOLB	Y/N	Y/N
Who did you give authorization to use your online banking?	WhoWasAuthedForOLB	Text		Conditional	Mandatory if HasAuthorizedPersonToUseOLB = "Yes"
Have you ever shared your online banking credentials?	HasSharedOLBCreds	Y/N	Y/N
Who did you share your online banking credentials with?	WhoWereOLBCredsSharedWith			Conditional	Mandatory if HasSharedOLBCreds = "Yes"

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)

UnauthorizedZelle