Zelle Incorrect Questionnaire

I authorized a transaction, but it is incorrect.

Note: Both credits and debits are disputable

Zelle Incorrect

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Have you attempted to resolve the issue with the recipient?	HasAttemptedResolution	Y/N	Y/N	Mandatory
Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred?	ReasonTransferIncorrect	Choice	"Incorrect Recipient (Email/Phone Number) ", "Incorrect Amount "	Mandatory
Did you use Zelle to pay for merchandise or a service that you did not receive?	UsedZelleForItemNotReceived	Y/N	Y/N	Mandatory
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute.	DescribeWhatWasPurchased	Text		Conditional	Mandatory if UsedZelleForItemNotReceived = "Y"
Please describe in detail what was incorrect about your transfer.	DescribeWhatWasIncorrect	Text		Mandatory

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)

IncorrectZelle