External - Quavo Communication Center

Once live in production, the client will be responsible for submitting Support tickets in the Communication Center as part of the transition from Onboarding to Post-Onboarding.

Overview

The Communication Center is where you will submit tickets for the following scenarios:

Quavo Communication Center dynamic form

Here, you can submit tickets regarding the following: Production, Staging, and Improvements.

This is the following screen after selecting Production.

Portal Demo

Your assigned Client Success Manager will schedule a meeting to conduct a demo of the Support Portal and how to submit Support Requests.

When

This meeting occurs 2-3 weeks prior to the go-live date. Clients are responsible for submitting tickets beginning on the go-live date.

Attendance

Key business individuals who have been a part of the onboarding process are requested to attend the demo.

Directors
Managers
Project Managers

User Access

Quavo limits 4-6 individuals to have Support Portal access to mitigate duplicate tickets. If a user does not log in every 90 days, they will be deactivated.