Fraud Claim: Stolen

Owned by Kristafanie Somers
Last updated: May 31, 2024 by Jeanette Maack
2 min read




Overview 

We will deny this fraud claim and use it to show learners what actions intake users can take on a denied claim. 

The instructions provided here include specific responses for freeform fields. 


How-To

Step 1: Answer “Which of the following would you like to report?” with “I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction.”


Step 2: Answer “Which of the following best describes the reason for your dispute?” with “My card was stolen.”


Step 3: Click the Continue button


Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button


Step 5: Answer the additional questions, then click the Continue button

 Click here to expand...

  1. In response to “When was your card stolen?” use the calendar tool to select two days prior to the earliest disputed transaction date

  2. In response to “Where was the card stolen?” select “Office” from the drop-down

  3. Answer “Do you have additional details about how your card was stolen?” with “Yes”

  4. Enter the following in the “Additional Details” freeform box:
    I left my wallet in my backpack. My backpack was at my desk while I went out to a work lunch, but it was stolen and not in the office’s lost-and-found.

  5. In response to “State” select “CA” from the drop-down

  6. Answer “Was anything else stolen?” with “Yes”

  7. Enter the following in the “Please provide additional details on what else was stolen.” freeform box:
    My wallet was stolen including my Quavo card, Visa card, $20 cash, and my ID. I had a USB-C phone charger and my Fitbit Charge 3 in my backpack, too.

  8. Answer “Have you ever authorized another person to use your card?” with “No”

  9. Answer “Have you ever shared your Personal Identification Number (PIN)?” with “No”

  10. Answer “Would you like us to send you a replacement card?” with “No”

  11. Answer “Do you have any additional information to provide about this dispute?” with “No”


Step 6: On the Summary screen, review the information, then click the Submit button