Merchant Funds Disbursement

Description

When a paid dispute is denied via the Duplicate Credit or Withdraw Paid Dispute action and funds were previously recovered from the merchant, this assignment is generated and prompts a user to complete a disbursement to return funds back to the merchant.  The system will generate the necessary "tracking only" accounting to reflect the funds being returned.

Details

Resolve Merchant Accounting

The user is prompted to return funds to the merchant.  The amount of the disbursement is displayed.  This amount will be displayed as negative since it is a debit to the issuer.  This action will need to be taken outside of the system as the system is unable to process the return.

SLANone
Work QueueMerchantFundsDisbursement
Work GroupSpecialist