Back Office #1: Introduction

This training session introduces the Back Office, where analysts will work claims and complete the claim process.

Session Goals:

1. Understand how to use the Actions button

2. Know what the Case Assets are

3. Know how to use the various Case Tools

4. Understand the Case Roll Up

5. Understand the Case Tabs

Pre-Training

Part 1: System Functions & Tools, Modules 2 - 6