Claim Channel

Owned by Devan Robertson
Last updated: Oct 25, 2024
1 min read
Description

The Claim Channel defines the intake channel where the claim originated. This channel can include various avenues such as online banking, back office users, contact centers, or external 3rd party contact centers. 

References

Values and descriptions as follows: 

Online Banking - Online Banking Forms/Chat
Back Office User - Account Specialists, Data Entry Clerks 
Contact Center -  Intake Users such as Claims Intake Specialists
External Contact Center - Third Party Clients of a Payment Processor such as Fintechs, Banks, Credit Unions, and e-Commerce platforms. 


NOTE: Check with Implementation to see how your client may be configured as these are examples of the mapping.