When Enrichment is executed and 2020-05-29_21-11-35_Enrich Data Pre-Conditions is set to "AUTO", this flow is executed to facilitate the retrieval of transaction details from an external system.
This is primarily utilized for calling association services to retrieve clearing and authorization details. Local services are also supported.
The system will first check to see if any applicable service prerequisites have been met by evaluating Auto Enrichment Preconditions, which will result in one of the following outcomes.Action DescriptionPrerequisites Met An Execute Enrichment Service Call assignment is displayed while the integrated service is called. Prerequisites Not Met An XXX assignment is generated to prompt a user to...
The Provide Enrichment Prerequisites assignment prompts a user to complete one of the following actions.
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Once all prerequisites have been met, the service call is completed. Depending on the configuration, one of the following enrichment service flows is executed.
- Discover Enrichment
- Mastercard Enrichment
- Visa Enrichment
If the service is successful, the flow is complete. If it fails, the Enrichment Service Failed assignment is generated and prompts the user to complete one of the following actions.
This is the primary action of the assignment. When the user clicks on the "Retry Enrich Data Service Call" button the section below will be expanded and display the error returned from the enrichment service. To complete the retry click Apply and then Process Actions, otherwise click on Other Actions to take a different action.Retry Enrich Data Service Call
Process Enrichment Manually
This optional action is available via the Other Actions menu. The user can manually complete enrichment to move the dispute forward in the workflow.
Additional Other Actions