Electronic Journal Response

When the Check Electronic Journal flow is completed, this flow is executed and a response is awaited.  The Pending Electronic Journal Response assignment is generated and prompts a user to record a response.

Response Received

This primary flow action prompts the user to record the result of the Check Electronic Journal recovery attempt.  The user must select from the following options:

• Accepted Full
• Accepted Partial
• Declined

Additionally, the user must provide the date that the response was received.

If the response is...

• "Accepted Full", Electronic Journal Recovery Accounting is executed and the dispute is resolved as Paid.
• "Accepted Partial", the user will be prompted to enter the amount that was recovered, Electronic Journal Recovery Accounting is executed, and the Review Electronic Journal Response flow is executed.
• "Declined", the Review Electronic Journal Response flow is executed.

The response is recorded in the Recovery Action History.

References