Provide Acquirer Reference Number

Stages	Enhance	Analyze
Nodes	Enrichment	Disposition

The Provide Acquirer Reference Number assignment is generated when the acquirer reference number (ARN) was not passed to the disputed transaction record in QFD. The purpose of this assignment is to identify the disputed charge from a list of transactions on the cardholder account.

Provide ARN in the Enrichment node:

How to complete the assignment

Click the Provide Acquirer Reference Number button.
Click here to see the expanded assignment...
Within the transaction grid provided, select the matching transaction. The selected row will be highlighted.
Click here to see the highlighted row...
Click the Apply button.
Click the Process Actions button.

Provide ARN in the Disposition node:

These assignments are only found within Charged More Than Once, Paid by Other Means, and Duplicate Charge claims. The purpose is to provide the Acquirer Reference Number (ARN) of the valid transaction.

How to complete the assignment

Select the Overview tab next to the Disposition tab.
Click here to see the Overview tab...
Review the Related Transactions at the bottom of QFD (this is the valid transaction).
Log into your firm's Association system of choice and search for the transaction.
Copy the ARN after sourcing it from your firm's Association system of choice.
In QFD, click on the Process Enrichment Manually button.
Click here to see the expanded assignment...
Paste ARN into the Acquirer Reference Number field.
Click on the Apply button.
Click on the Process Actions button.

Manual Enrichment
The disputed transaction is on the Mastercard network.	Add the transaction ARN using the appropriate system.
The disputed transaction is on an alternative network.	Ensure the network and PAN are correct in the task drop-down. Process the action.
The disputed transaction includes foreign transaction fees.	Paste the ARN for the original foreign charge into the ARN field in QFD. Obtain the ARN for the original foreign charge by retrieving it in the appropriate system.
The claim type is Charged More Than Once.	Paste the ARN for the valid undisputed transaction into the ARN field in QFD. The valid transaction is located in the Overview tab in QFD. Obtain the ARN for the valid transaction by retrieving it in the appropriate system,
The claim type is Charge More Than Once. The valid transaction is on a different card under the same account.	Complete internal research to retrieve the valid transaction's ARN.