Issue Provisional Credit
- Nick Facca
- Kristafanie Somers
- Devan Robertson
Overview
This flow is executed from various flows within the system, primarily in the Investigation and Recovery steps. The purpose of this flow is to issue provisional credit to the account holder and, where applicable, generate a Provisional Credit Letter.
The system checks to see if provisional has already been issued and, if so, exits the flow. If credit has not been issued, the Provisional Credit Accounting flow is executed to generate the necessary accounting entries. When accounting is complete, the system checks to see if a letter is needed and, if so, generates the Provisional Credit Letter.
Extension: Skip Provisional Credit Letter
By default, the system will send a letter when provisional credit is issued as long as the dispute was not auto-paid and a provisional credit letter has not already been sent for the dispute in question. To add additional criteria for skipping the letter, update ShouldSkipPCLetter
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Rule(s) | IssueProvisionalCredit |