Pend for Customer Response
- Devan Robertson
- Kristafanie Somers
Owned by Devan Robertson
This decision table determines if, and how, the Investigation flow should be delayed when customer documentation requirements have not been satisfied.
Actions
| Action | Description |
|---|---|
| PEND | Wait to execute the Provisional Credit flow, which delays provisional credit. |
| RESUME | Execute the Provisional Credit flow and issue provisional credit. |
| Pend Days | Defines the number of days that the Investigation flow should be delayed when customer documentation requirements have not been satisfied. |
Configuration
| Document | Action | Pend Days |
|---|---|---|
| Statement of Fraud | PEND | 10 |
| Statement of Fraud Application | PEND | 10 |
| Statement of Dispute | PEND | 10 |
| Proof of Payment | PEND | 10 |
| Receipt | PEND | 10 |
| MerchantCreditNotProcessed | PEND | 10 |
| Written Statement | PEND | 10 |
| Otherwise | RESUME | 0 |