When a chargeback is processed in Mastercard Dispute, this flow is executed while a response is awaited. The Post-Dispute Processing flow is called to handle chargeback accounting and dispute status maintenance. A Pending Acquirer Response assignment is displayed in the Disposition step of the Analyze stage. When the Mastercom is enabled, the system will automatically resolve the assignment when a response is received in queue. In a manual environment, a user must complete the Response Received action and record one of the following responses.
- Accept Full - The acquirer accepts full liability. The flow is exited and the dispute is resolved as paid.
- Accept Partial - The acquirer files a representment chargeback for a partial amount.
- Decline - The acquirer files a representment chargeback for the full amount of the dispute.
If a representment is received, Representment accounting is executed and the Review Representment flow is executed. If the Mastercom API is enabled, the system will retrieve any available documents provided by the acquirer. When a representment is received in a currency which is not the same as a the chargeback currency it will be routed for a user to review.
If no response is received after 50 days, the assignment will automatically resolve and the No Representment Received flow action will be executed, which will record the no response and exit the flow.
When any of these responses are received, a recovery action is recorded in Recovery Action History.