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Review ArbitrationThis primary flow action will prompt the user to review the association ruling and record it. If RTSI is enabled and a ruling was received via the service, a ruling may be pre-selected. The user should review the ruling letter and validate that the ruling was captured correctly. If RTSI is not enabled, the user will need to retrieve the letter, and any additional details, from Visa Resolve Online (VROL). If the ruling is split, the user will be prompted to complete the and the flow is executed.If the ruling is in favor of the acquirer, the user will be prompted to complete the and the flow is executed.SLA | Goal: 30 Days Deadline: 30 Days Work Queue | ReviewArbitration | Work Group | Recovery |
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The Review Arbitration assignment is generated when an arbitration ruling has been received by Visa. This assignment is available only for Visa transactions.
How to complete the assignment
Click the Review Arbitration button.
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Overview
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The Review Arbitration assignment prompts the user to enter the Association ruling and take further like writing-off or denying the dispute if needed. Users will need to know how to complete this action in the selected system.
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How-To
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Step 1: Click the Review Arbitration button
Step 2A: If the arbitration was won, select Arbitration Won
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under Association Ruling
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Step 2B: If the arbitration was lost, select Arbitration Lost
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under Association Ruling
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 To pay the disputed transaction, select Write Off |
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under Next Step 
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To deny the disputed transaction, select Deny Dispute |
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| title | Click here to see the Deny Dispute scenario in QFD... |
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under Next Step 
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Step 2C: If the arbitration results in a split ruling, select Split Ruling under Association Ruling
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 To pay the disputed transaction, select Write Off |
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under Next Step
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To deny the disputed transaction, select Deny Dispute |
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under Next Step
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Step 3: Click the Apply button
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Step 4: Click the Process Actions button
Other Actions
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The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
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Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck.
Bulk Actions
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Bulk Actions enable users to apply action to multiple disputes at once, saving the user time.
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Bulk Take Action
This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions.
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