Review Arbitration

The Review Arbitration assignment is generated when an arbitration ruling has been received by Visa. This assignment is available only for Visa transactions.

How to complete the assignment

1. Click the Review Arbitration button.

    Click here to see the expanded assignment...

   

2. If the Association Ruling has not been pre-selected, retrieve the arbitration ruling using your firm's Visa system of choice. Upload the documentation to the Attachments section of the Case Assets.
   
   

If the arbitration was won, select Arbitration Won. 

1. Click the Apply button.
2. Click the Process Actions button.
   
   

If the arbitration was lost, select Arbitration Lost.

• To pay the disputed transaction, select Write Off.

   Click here to see the Write Off scenario in QFD...

  

  1. Explain the write-off decision in the freeform box under Please provide an explanation.

  2. Click the Apply button. 
  3. Click the Process Actions button. 
     
     

• To deny the disputed transaction, select Deny Dispute.

   Click here to see the Deny Dispute scenario in QFD...

  

  1. Choose a deny reason from the Reason for Denial drop-down.
  2. Click the Apply button.
  3. Click the Process Actions button.
     
     

If the arbitration results in a split ruling, select Split Ruling.

1. Enter the amount that was ruled in favor of the issuer in the "Please review the Association's ruling and enter the amount won (in USD)" field.
   • To pay the disputed transaction, select Write Off.

     1. Explain the write-off decision in the freeform box under Please provide an explanation.

     2. Click the Apply button. 
     3. Click the Process Actions button. 
          
   • To deny the disputed transaction, select Deny Dispute.
     1. Choose a deny reason from the Reason for Denial drop-down.
     2. Click the Apply button.
     3. Click the Process Actions button.