When a Consumer or Processing Error dispute is submitted in Visa Dispute, this flow is executed. The system records the "Dispute Submitted" recovery action in the Recovery Action History.
Provisional Credit
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
| Note |
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| title | Chargeback Provisional Credit |
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By default, the system is configured to issue provisional credit to the customer in the Provisional Credit step. To configure the system to issue provisional credit after a chargeback has been filed for non-fraud disputes, update IssueProvisionalCreditAfterChargeback to evaluate to TRUE. |
| Multiexcerpt include |
|---|
| MultiExcerptName | ChargebackPC |
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| PageWithExcerpt | Investigation |
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|
Chargeback Accounting
Collaboration Dispute Accounting is called executed to generate accounting entries that reflect the movement of money between issuer and acquirer.
Chargeback Response
While a response is awaited, the Pending Dispute Response assignment is displayed in the Disposition step . When a response is received via RTSI or recorded by a user, the response is recorded in the Recovery Action History. Based on the response, additional processing is completed.
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- The dispute is resolved as paid.
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and includes the follow flow actions.
| Multiexcerpt include |
|---|
| MultiExcerptName | RecallActions |
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| PageWithExcerpt | Visa Pending Dispute RecallResponse |
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|
| Drawio |
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| border | false |
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| viewerToolbar | true |
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| |
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| fitWindow | false |
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| diagramDisplayName | |
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| lbox | true |
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| revision | 1012 |
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| diagramName | ManualCollaboration |
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| simpleViewer | false |
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| width | 1200 |
|---|
| links | auto |
|---|
| tbstyle | top |
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| diagramWidth | 12381247 |
|---|
|
| Multiexcerpt include |
|---|
| MultiExcerptName | Recall |
|---|
| PageWithExcerpt | Visa Dispute Recall |
|---|
|
| Page Properties |
|---|
| Rule(s) | ManualCollaboration, PendingCollaborationResponse |
|
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| Stagil incoming links macro |
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