When a Consumer or Processing Error dispute is submitted in Visa Dispute, this flow is executed. The system records the "Dispute Submitted" recovery action in the Recovery Action History.
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
Chargeback Provisional Credit
By default, the system is configured to issue provisional credit to the customer in the Provisional Credit step. To configure the system to issue provisional credit after a chargeback has been filed for non-fraud disputes, update IssueProvisionalCreditAfterChargeback to evaluate to TRUE.
Collaboration Dispute Accounting is called to generate accounting entries that reflect the movement of money between issuer and acquirer.
While a response is awaited, the Pending Dispute Response assignment is displayed in the Disposition step. When a response is received via RTSI or recorded by a user, the response is recorded in the Recovery Action History. Based on the response, additional processing is completed.
- Accepted Full
- The dispute is resolved as paid.
- Accepted Partial or Declined
- If RTSI is enabled, Get Dispute Response Details is executed to retrieve the details from Visa Resolve Online (VROL).
- Visa Dispute Response Accounting is executed to return the amount not accepted to the Merchant collection.
- The Review Collaboration Response flow is executed.
Recall A user may recall a dispute as long as a response has not been received.