| Stage | Feature | Feature Description | More Details |
|---|
| Collect | Multi-Channel Intake | Start or resume a claim in online banking, mobile banking, front office, back office, or branch. |
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| Collect | Unified Intake Workflow | Support all transaction types (ACH, ATM, Check, Credit, Debit, P2P, and Wire) in a single system, with a consistent, user-friendly workflow. |
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| Collect | Supporting Documentation | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Supporting Documentation |
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| Supporting Documentation |
| Collect | Correspondence Preferences | Support is included for print services, local printing, email, and secure messaging. The system can be configured to evaluate data, such as contact information and opt-in indicators to determine what correspondence channels are allowed. | Correspondence Correspondence Preferences |
| Collect | Disclosures | Disclosures are dynamically generated and include information about resolution time and any initial interaction automation that is applied. |
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| Collect | External Case Status Widget | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | External Case Status |
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| External Case Status |
| Collect | Duplicate Dispute Detection | Detect and prevent duplicate disputes. | Dispute Transactions |
| Enhance | Pending Transactions | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | authorizations |
|---|
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| Authorizations |
| Enhance | Enrichment | | Multiexcerpt include |
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| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Auto Enrichment |
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| Auto Enrichment |
| Analyze | Initial Interaction Decision | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Initial Interaction Decision |
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| Initial Interaction Decision |
| Analyze | Provisional Credit Automation | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Provisional CreditInvestigation |
|---|
|
| Investigation |
| Analyze | Fee Maintenance | Automatically detect fees that require review and perform fee maintenance. This maintenance includes refunding fees and making the appropriate adjustments for reversed fees. | Refund Fee Reserve Fee Adjustments |
| Analyze | Merchant Collaboration | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Merchant Collaboration |
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| Collaboration |
| Analyze | Merchant Credit Checking | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Merchant Credit CheckCredits |
|---|
|
| Merchant Credit CheckCredits |
| Analyze | Automated Risk Index | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | 2020-12-07_21-03-10_Automated Reasonable Investigation Agent |
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| 2020-12-07_21-03-10_Automated Reasonable Investigation Agent |
| Analyze | Chargeback Rules | Automated claim evaluation to determine if the dispute is within chargeback time-frames and all the necessary information and documentation has been provided. |
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| Analyze | Chargeback Automation | Rule-based decision points at each step in the recovery process, as well as direct integration with Visa and Mastercard. | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | 2020-05-29_21-11-43_Review Chargeback Pre-Conditions |
|---|
| | Recovery, Review Chargeback Preconditions |
| Analyze | Regulatory Compliance | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Regulatory Service Level Agreements |
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| Regulatory Service Level Agreements |
| Analyze | Decision Review | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Decision ApprovalApprovals |
|---|
|
| Approvals |
| Execute | Dispute Status Maintenance | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Dispute Status Maintenance |
|---|
|
| Dispute Status Maintenance |
| Execute | Accounting | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Accounting |
|---|
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| Accounting |
| Execute | Credit Bureau Maintenance | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Credit Bureau Maintenance |
|---|
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| Credit Bureau Maintenance |
| Execute | Dispute Status Maintenance | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Dispute Status Maintenance |
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|
| Dispute Status Maintenance |
| Execute | Card Maintenance | | Multiexcerpt include |
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| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Account Block and Reissue |
|---|
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| Block and Reissue |
| Execute | Fraud Reporting | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Fraud Reporting |
|---|
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| Fraud Reporting |
| Execute | Stop Payments | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Stop Payment |
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| Stop Payment |
| Tools | Accounting Tool | | Multiexcerpt include |
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| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Accounting Tool |
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| Accounting Tool |
| Tools | Communication Hub | | Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Communication Hub |
|---|
|
| Communication Hub |
| Tools | Reporting | Real-time reporting for managers with full drill-down and export functionality. | Legacy Reporting |
| Tools | Statement Viewer | View and download account statements directly from the case. | View Statements |
| Navigation | Role-Based Portals | Information and functionality are limited based on user role, with out-of-the-box support for customers, contact centers, branch representatives, analysts, managers, compliance, and audit. |
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